Your Safety is Our Top Priority
Patient and Visitor Information
New Masking Guidelines
At Roxborough Memorial Hospital, your health and safety are our top priorities.
Roxborough Memorial Hospital used universal masking as an effective tool to prevent transmission of COVID-19 when the virus was prevalent in the community, and the possibility of severe complications and consequences of infection was high.
As of Friday, May 12, 2023, employees, and visitors will no longer be required to wear masks at Roxborough Memorial Hospital. This decision is based on data showing sustained lower levels of COVID-19 activity and the availability of vaccines to protect against serious complications.
This careful and thoughtful decision is made in collaboration with our Infectious Disease specialists, clinical teams, and peer health systems with guidance from the State Department of Health and Centers for Disease Control and Prevention.
Roxborough Memorial Hospital remains an environment welcoming to those choosing to mask and masks will remain widely available.
Roxborough Memorial Hospital experts continually assess the level of risk due to SARS-CoV-2 and seasonal respiratory viruses as they evolve. We will update these guidelines accordingly.
Masking For Standard and Transmission-based Precautions and PPE Plan
Masking and PPE may be required for patients, staff, and visitors when part of the standard and transmission-based precautions (isolation precautions) including positive COVID-19 patients.
Inpatient Visiting Hours:
11:00 a.m.- 8:00 p.m. daily
Visitation Guidelines: What to expect
We encourage loved ones to visit patients and make every effort to provide a safe and comfortable environment for our patients and visitors. While receiving care, patients have the right to decide who may or may not visit. Those visitors are allowed without regard to race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.
Our staff and caregivers understand the important role that visitors and support persons play. Every effort ensures that our patients’ support person is embraced as a valued care team member.
To ensure the well-being and safety of our patients and caregivers, we ask you to please follow our visitation policy:
- Visitors to the hospital must obtain a visitor pass from the information desk in the main lobby.
- Visitors are expected to respect the established visiting guidelines of each clinical area.
- We request that visitors be sensitive to the needs of other patients and families by speaking softly, showing consideration to all, and respecting individuals around them.
Please note, visitors who do not comply with these rules will be asked to leave the premises.
- Roxborough Memorial Hospital does not allow visitors under the age of 12 in our ICU. Exceptions to this rule can be made by our hospital leadership.
- Roxborough Memorial Hospital does not allow visitors under the age of 18 in our Senior Behavioral Health Unit (SBHU). Exceptions to this rule can be made by our hospital leadership.
- Roxborough Memorial Hospital does not restrict visitors to our Emergency Room (ER), Progressive Care Unit (PCU), Med-Surg, and Rehab. However, if visiting children are causing a disturbance, we reserve the right to ask that they be removed from the clinical area.
- All children must be in the company of a responsible adult and may not be left unattended.
- For the sake of all our patients, please do not visit if you are sick. If you have a fever, cough, sore throat, fatigue, nausea, vomiting or diarrhea, please postpone your visit until you feel better.
- Visits should be kept short. Visitors should maintain a quiet environment and avoid unnecessary noise.
- Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
- Visitors must follow infection control precautions, keep noise to a minimum, refrain from taking photographs or videos, and comply with restrictions on smoking, alcohol, and illegal substances.
- Before entering and after leaving your loved one’s room, make sure to wash your hands.
Senior Behavioral Health
What are the visiting hours in Senior Behavioral Health?
Monday through Friday
- 8:00 a.m. to 12:00 p.m. & 4:00 p.m. to 8:00 p.m.
Saturday and Sunday
How many visitors are allowed in the Emergency Department (ED)?
Currently, we are allowing two visitors per patient in the ED.
When can I visit my loved one in the Emergency Department (ED)?
You can visit your loved one in the ED, 24 hours a day, 7 days a week.
What else should I know about the ED?
Once in the ED, visitors must remain in the patient’s room throughout the visit, except when directed otherwise by hospital staff.
Surgical and outpatient medical appointments
- Can I accompany my loved one to an outpatient visit? Yes, two visitors are permitted to accompany a patient during their outpatient office visits or for testing. In some testing locations, you may be asked to wait in a waiting area if space is restricted.
- How will I know when my elective surgery is going to be rescheduled? If your elective surgery has been postponed, your surgeon’s office will reach out to you to reschedule. Thank you for your patience.
It is important that you discuss this with your doctor so you can make an informed decision based on your medical condition.
My loved one is hospitalized for COVID. Can I visit them?
Yes, Roxborough Memorial Hospital recognizes the important role visitation has in the health of our patients. All visitors will be provided instruction before entering a COVID-19 patient room. Visitors will be required to wear a gown and tight-fitting mask. Compliance is required throughout the visit.
Roxborough Memorial Hospital is a smoke-free campus. Patients and visitors are not permitted to smoke anywhere on the hospital grounds, including vehicles. Our campus is smoke-free to protect the health and wellness of patients, visitors, and colleagues.
During your stay, we strive to provide you with excellent clinical care delivered with compassion and respect.