We know that patients have many options when selecting a hospital, and we are truly grateful
to every patient who choses Roxborough Memorial Hospital for their healthcare needs. We are committed to providing each patient with high-quality, compassionate care and ensuring that they are informed and engaged in their own healthcare journey.
Every patient’s story is their own. Here, we share some of their stories on how our team has impacted them and, often, how they have impacted our team.
~Patient, Medical Surgical Floor~
A patient and the patient’s family sent the nursing staff on our Medical Surgical (Med-Surg) floor edible arrangements, and a card to show their appreciation for the care the patient received. The inside of the card said “2nd floor nursing staff, thank you for the wonderful care during my stay with you.”
~Patient on Medical Surgical Floor~
“Your staff couldn’t have been more pleasant, friendly, and helpful. They took a stressful situation (for me) and made it a positive outcome. Everyone was very professional and nice. I would highly recommend Roxborough Memorial Hospital to others.”
~B.M., Patient on Medical Surgical Floor.~
Possibly the proudest I’ve ever been to vote in an election. Thanks to my amazing sister and the incredibly helpful staff at Roxborough Memorial Hospital I was able to vote today with an emergency absentee ballot. Kristin served as my authorized voting representative and brought the ballot to me in the hospital and then delivered it to the county election office here in my neighborhood. Yes, I’m in the the hospital and have been here since Sunday morning, but I’m doing much better now and will be getting released tomorrow morning.
~W.B., Patient on Medical Surgical Floor~
The you for letting me use an IPAD to see my family, during COVID. This brightened up my day. Connecting with them visually gave me sense of comfort knowing we were there for each other, even though I am unable to see them in person.
~T.A., Patient Room No.: 305 B~
Recently a month or so, I had some health issues and finally had to be rushed to the emergency room at the Roxborough Memorial Hospital. Thereafter doing some formalities, like filling out medical information, insurance forms etc., I was then immediately taken to the emergency room. There, all the emergency physicians, doctors, nurses and other staff treated me so kind and compassionately. After staying four days in the hospital the doctors, nurses and other staff treated me humanly & kind. I thank all the physicians who treated & took care of me. I now feel so much better than when I was first admitted into the hospital. Thanks again to all the Roxborough Memorial Hospital Doctors, nurses, other staff who treated me so kindly!
~Alice, K. Radiology OP~
I visited Roxborough Memorial Hospital yesterday as a patient scheduled for a breast biopsy. My anxiety level was high as one could imagine. The anxiety was put to rest with the kindness & professionalism of Dr. Steve Greensweig and his team who tended to me. They were awesome, each & everyone. While I don’t remember everyone’s name a shout out to Sandy, Allison, Heather…even the admitting receptionist. Many thanks to all!! God bless you and your families as you do your most important work. Sincerely yours, Alice. K.
~Lisa B., Patient in Outpatient Physical/Occupational Therapy Department~
I am writing to give the highest praise to Linda Hawkins. I had a elective L hip replacement and L femur revision last October 13, 2020 at another facility. My stay at this facility was 30 days with the last two at Moss Rehabilitation. I was discharged 11/2020.
I have had Outpatient Physical/Occupational Therapy at home two separate times and also at a Hospital in the area.
Not until I came to Roxborough Memorial Hospital and started working with Linda did I experience such a remarkable recovery. I started my Therapy with a walker and much difficulty with my L leg. As of last Friday Linda had me walk the perimeter of Roxborough Memorial Hospital with a cane and back to the Therapy Department.
I am writing to let you know what an asset she is to Roxborough Memorial Hospital. Without her working with me twice a week I would not be the ambulatory patient that I am today.
~Patient, Emergency Room~
To the Emergency Dept at Roxborough Memorial Hospital,
Thank you for all you are doing during this challenging time. You are being thought of and greatly appreciated. Wishing you and you families continued strength, hope, resilience, good health and peace. We will all get through this together.
With the utmost gratitude,
A fellow human from the east coast
~Patient Recognition Letter about Outpatient Rehab Department ~
To whom it may concern:
I am writing to you today to applaud your physical therapy department for not just one but many jobs well done while I was under their care over the past few months. I have never been one to enjoy doctor’s appointments, and admittedly have canceled an appointment or two when I first started with Linda, but am now utterly amazed by the great lengths taken by the department.
Nowadays, I feel as though decent healthcare is harder to come by more than it ever has before. Everyone works understaffed in high demand, and sometimes this comes to the expense of people’s mental and emotional wellbeing. In this regard, I would especially like to commend the work of Sarah, a secretary in this specific department. It is very rare that you find a young person who does their job adequately, but it is even more rare to find people like Sarah in the workforce. She is not one to do the bare minimum, but rather does everything she can to make sure that each patient is satisfied. Her kindness and compassion are unmatched, and yet she does it for nothing in return.
The purpose of writing this letter today as opposed to filling out one of those WOW things is that anyone can do something great once; only certain individuals can do something great every time they go to work. Not only have I had great experiences with Sarah, but I have also witnessed excellent encounters with other patients whole I was waiting for Linda to be ready for me. An individual like Sarah should not go unrecognized for her excellence in healthcare, even as a secretary. While I do wish to remain anonymous as I commend Sarah and her department for their excellent work, know that this could have come from any one of her patients, considering her positive attitude, work effort, and drive that is seen any time someone walks into that department. I know that if she were to move onto bigger and better things beyond the scope of physical therapy, everyone under her care would be in excellent hands.
Thank you for your time, and thank you for keeping such excellent workers in you staff. It has been an absolute pleasure to be a patient of Roxborough Memorial Hospital.
A very grateful patient
~Family of Patient who was in our Behavioral Health Unit~
To: One and All,
The family of O.P extend our deepest gratitude for the excellent attention, and concern you had for O, during the time he was in your care.
~Beverly J. for my daughter Latasha L., Medical Floor
Good morning, Jennifer. I have to say that the care that was shown to my daughter at RMH was exemplary! From the ER to the attention taken to her on the unit she went to when admitted, as well as the Case Management team! She had gone through so much previously for months, but you guys turned her situation around right down to Paul, her home care nurse who my daughter felt safe with, so much so she felt no one else in her hometown could measure up to, so she continued dressing her own wound because he had helped it heal quickly. Her mood and level of peace has been restored again because of your team! Finally, to top off all the in hospital/ home care, I received a beautiful, “were thinking about you” card in the mail over the weekend! Boy, you guys need to teach classes!
God Bless you all at RMH please, please, please, continue doing what you do! The world needs this type of care and kindness.
God Bless you and thanks again!
~E.S., Emergency Room
To whom it may concern:
I am writing this letter to express my sincere appreciation and gratitude to the Emergency Room Personnel, who were present on Sunday July 31st, from 11am-5pm.
Everyone was absolutely thorough, so helpful, so kind in their approach and gave me so much attention in regards to my illness at the time.
I felt compelled to send a note of thankfulness to the Attending Physician and all the nurses who extended themselves to and for me.
So happy I chose several years ago to be treated at the Roxborough Memorial Hospital, I have two specialist who were once in the Medical Building; Dr. Suman S. Jaswal, Dr. Nancy Graboyes-Leopold, and still am a patient of Dr. Larry Goss.
Again, my sincere thanks to you Roxborough Memorial Hospital
~OR Card from Patient
The card reads:
Thank you for a pleasant and professional visit and operation. May God bless you all and his angels watch over you all and guide you all!
To: Dr. Borowsky, Felicia, Carol, Dr. Levine Marilyn, Regina, and Danielle.
Your kindness is greatly appreciated.
~Lab Email from Patient
I just wanted to reach out and applaud Kelly from the lab for her excellent patient care today. I came in for mandatory blood testing as required by my school, and she was nothing but friendly and informative. I had a past experience where my time-sensitive sample did not reach LabCorp in time for testing, and she explained the entire process to me to reassure me that everything would get to LabCorp in time. I also am normally a bit apprehensive as it pertains to needle sticks, and she made the process quick and easy!
While I am not from Roxborough and came today solely because I was in the area, I would go out of my way to come back again because of this great experience! Keep up the good work!
~Staff Recognition Card from a Patient~