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For Hospital Visitors

Visiting Policy

We encourage loved ones to visit patients and we make every effort to provide a safe and comfortable environment for our patients and visitors. While receiving care, patients have the right to decide who may or may not visit, and those visitors are allowed without regard to race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.

Doctor talking and laughing with her female patient.

Our staff and caregivers understand the important role that visitors and support persons play and every effort is made to ensure that our patients’ support person is embraced as a valued member of the care team

Visitor Guidelines
- Roxborough Memorial Hospital does not allow visitors under the age of 12 in our ICU. Exceptions to this rule can be made by our hospital leadership.
- Roxborough Memorial Hospital does not allow visitors under the age of 18 in our Senior Behavioral Health Unit (SBHU). Exceptions to this rule can be made by our hospital leadership.
- Roxborough Memorial Hospital does not restrict visitors to our Emergency Room (ER), Progressive Care Unit (PCU), Med-Surg, and Rehab. However, if visiting children are causing a disturbance, we reserve the right to ask that they be removed from the clinical area.
- To safeguard the comfort of all our patients, visitors are asked to talk quietly and leave promptly when visiting hours have ended.
- The visiting times and/or the number of visitors may be limited in certain circumstances – and vary unit by unit – to protect the health, safety, and privacy of our patients.
- Visitors must follow infection control precautions, keep noise to a minimum, refrain from taking photographs or videos, and comply with restrictions on smoking, alcohol, and illegal substances.
- If visitors are not feeling well or have an illness that can be transferred to our patients, please refrain from visiting.
- Before entering and after leaving your loved one’s room, make sure to wash your hands.
- All children must be in the company of a responsible adult and may not be left unattended.

Emergency Department

How many visitors are allowed in the Emergency Department (ED) ? Currently, we are allowing two visitors per patient in the ED.

When can I visit my loved one in the Emergency Department (ED)? You can visit your loved one in the ED, 24 hours a day, 7 days a week.

What else should I know about the ED? Once in the ED, visitors must remain in the patient’s room throughout the visit, except when directed otherwise by hospital staff.

Surgical and outpatient medical appointments

Can I accompany my loved one to an outpatient visit? Yes, two visitors are permitted to accompany a patient during their outpatient office visits or for testing. In some testing locations, you may be asked to wait in a waiting area if space is restricted.
How will I know when my elective surgery is going to be rescheduled? If your elective surgery has been postponed, your surgeon’s office will reach out to you to reschedule. Thank you for your patience.

Each patient may have two visitors at one time unless special permission for more than two has been requested from and approved by the nurse supervisor in advance. Children are permitted to visit but must remain accompanied by an adult at all times. As a reminder, it is hospital policy that unattended children are not permitted in any patient care area or in the Hospital Lobby

Parking

Off-street parking is available in the hospital parking lot on Jamestown St. Valet parking is available by dropping vehicle off with valet attendant at main entrance to hospital at Jamestown St. Valet parking is only offered during the hours of 7am-3pm.

Pastoral Care and Chapel

A non-denominational chapel is located on the 3rd floor of the hospital. All clergy are welcome to visit members of their congregations who are hospitalized. If your place of worship does not have a representative assigned to visit patients on a regular basis, we suggest that you or your loved one notify your clergy personally to arrange visitation.

Information Desk

Visitors must stop at the Information Desk in the lobby at the Jamestown Street entrance to receive a visitors pass and the room number of the patient they have come to visit. Information Desk staff must call the Geropsychiatric Unit to provide visitor access to that unit. The staff must also confirm with the designated unit nursing station for all special visitation requests during non-visiting hours. The Information Desk may be contacted at 215-487-4572 or 4573.

Hospitality Rooms

Hospitality Rooms
Comfortable waiting areas for visitors are located on each patient unit. Family members of patients undergoing surgery may wait in the waiting room on the 4th floor near the surgical suite where the surgeon will call on them following the procedure. The Same Day Surgery visitors waiting room is located on the 1st floor near the main lobby. After a procedure and post-anesthesia recovery, same day patients will be transported back to the Same Day Unit where those accompanying them may visit them prior to discharge.

Bank Machine

A 24-hour automatic teller machine is located in the main lobby, across from the Information Desk.

Smoking Policy

Roxborough Memorial Hospital is a smoke-free facility.

Cafeteria

The hospital cafeteria on the ground floor is open for service on the following schedule:
Breakfast 6:30 a.m. 9:00 a.m.
Lunch 11:00 a.m. 1:30 p.m.

The cafeteria is closed for cleaning from 10:30 a.m. to 11:00 a.m., and from 2:30 p.m. to 3:00 p.m. daily. Twenty-four hour vending machines are located just outside the cafeteria and just inside the cafeteria and in Emergency Department waiting room.