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For Hospital Visitors

Visiting Policy

We warmly encourage the presence of loved ones during a patient’s stay, as we believe that such visits contribute significantly to the overall well-being of our patients. Our commitment is to create a safe and comfortable environment for both patients and their visitors.

Patients retain the right to determine who may visit them during their care. We uphold a policy of inclusivity, allowing visitors without discrimination based on race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.

Our goal is to foster a supportive atmosphere that respects the individual preferences of our patients while ensuring a respectful and welcoming experience for all visitors.

Doctor talking and laughing with her female patient.

Visitor Information

Updated February 2025.

At Roxborough Memorial Hospital, our staff and caregivers recognize the essential role that visitors and support persons play in the healing process. We are committed to ensuring that every patient’s support person is valued as an integral member of the care team.

Visitor Guidelines

Visitors under the age of 12 are not permitted in our Intensive Care Unit (ICU). Exceptions may be granted at the discretion of hospital leadership.
Visitors under the age of 18 are not allowed in the Senior Behavioral Health Unit (SBHU). Exceptions may be made by hospital leadership as needed.
There are no restrictions on visitors in our Emergency Room (ER), Progressive Care Unit (PCU), Medical-Surgical Unit (Med-Surg), and Rehabilitation Unit. However, if visiting children cause disturbances, we reserve the right to request their removal from clinical areas.
During an outbreak of a communicable disease, Roxborough Memorial Hospital may impose restrictions on visitors to ensure the safety of patients and staff.
To maintain a comfortable environment for all patients, visitors are encouraged to speak quietly and leave promptly at the conclusion of visiting hours.
Visiting times and the number of visitors may be limited based on specific circumstances and will vary by unit to protect the health, safety, and privacy of our patients.
Visitors are required to adhere to infection control protocols, keep noise to a minimum, and comply with restrictions regarding smoking, alcohol, and illegal substances.
Photography and videography are not permitted on hospital premises.
If you are feeling unwell or have a contagious illness, we kindly ask that you refrain from visiting.
Please wash your hands before entering and after leaving your loved one’s room.
All children must be accompanied by a responsible adult and may not be left unattended.

Emergency Department (ED)

How many visitors are allowed in the Emergency Department? Currently, two visitors per patient are permitted in the ED.

When can I visit my loved one in the Emergency Department? Visiting hours are available 24 hours a day, 7 days a week.

What else should I know about the ED? Once in the ED, visitors must remain in the patient’s room throughout the visit unless directed otherwise by hospital staff.

Surgical and Outpatient Medical Appointments

Can I accompany my loved one to an outpatient visit? Yes, two visitors are allowed to accompany a patient during outpatient office visits or testing. In some locations, you may be asked to wait in a designated area if space is limited.

How will I know if my elective surgery is rescheduled? If your elective surgery is postponed, your surgeon’s office will contact you to reschedule. We appreciate your understanding and patience.

Each patient may have two visitors at a time unless special permission for additional visitors has been requested and approved by the nurse supervisor in advance. Children are welcome to visit but must always be accompanied by an adult. Please note that unattended children are not permitted in patient care areas or the hospital lobby.

Visiting Hours

Intensive Care Unit (ICU), Medical-Surgical Units, Progressive Care Unit (PCU), and Rehabilitation Unit:

9:00 a.m. to 9:00 p.m.

Senior Behavioral Health Unit:

Monday through Friday: 12:00 p.m. to 2:00 p.m. and 4:00 p.m. to 8:00 p.m.

Saturday and Sunday: 12:00 p.m. to 8:00 p.m.

Please note that clinical staff may ask visitors to step out of patient rooms if necessary for treatment.

Parking

Off-street parking is available in the hospital parking lot on Jamestown St. Valet parking is available by dropping vehicle off with valet attendant at main entrance to hospital at Jamestown St. Valet parking is only offered during the hours of 7am-3pm.

Pastoral Care and Chapel

A non-denominational chapel is located on the 3rd floor of the hospital. All clergy are welcome to visit members of their congregations who are hospitalized. If your place of worship does not have a representative assigned to visit patients on a regular basis, we suggest that you or your loved one notify your clergy personally to arrange visitation.

Information Desk

Visitors must stop at the Information Desk in the lobby at the Jamestown Street entrance to receive a visitors pass and the room number of the patient they have come to visit. Information Desk staff must call the Geropsychiatric Unit to provide visitor access to that unit. The staff must also confirm with the designated unit nursing station for all special visitation requests during non-visiting hours. The Information Desk may be contacted at 215-487-4572 or 4573.

Hospitality Rooms

Hospitality Rooms
Comfortable waiting areas for visitors are located on each patient unit. Family members of patients undergoing surgery may wait in the waiting room on the 4th floor near the surgical suite where the surgeon will call on them following the procedure. The Same Day Surgery visitors waiting room is located on the 1st floor near the main lobby. After a procedure and post-anesthesia recovery, same day patients will be transported back to the Same Day Unit where those accompanying them may visit them prior to discharge.

Bank Machine

A 24-hour automatic teller machine is located in the main lobby, across from the Information Desk.

Smoking Policy

Roxborough Memorial Hospital is a smoke-free facility.

Cafeteria

The hospital cafeteria on the ground floor is open for service on the following schedule:
Breakfast 6:30 a.m. 9:00 a.m.
Lunch 11:00 a.m. 1:30 p.m.

The cafeteria is closed for cleaning from 10:30 a.m. to 11:00 a.m., and from 2:30 p.m. to 3:00 p.m. daily. Twenty-four hour vending machines are located just outside the cafeteria and just inside the cafeteria and in Emergency Department waiting room.