Roxborough Memorial Hospital: Pioneering Excellence in Community Healthcare
Roxborough Memorial Hospital has established itself as a leader in healthcare by embracing patient-centered innovation and demonstrating a steadfast commitment to community care. A notable achievement in this endeavor is the rollout of ‘Florence,’ an innovative AI-powered nursing system. This cutting-edge technology automates care management and discharge follow-up through text messaging, significantly enhancing patient outcomes. Studies indicate a remarkable 75% increase in clinical efficiency, an 80% rise in patient engagement, and a 65% reduction in readmissions. Florence is designed to provide 24/7 monitoring of vital health readings, track medication compliance, and deliver health advice—all without requiring internet access or complex app installations, ensuring accessibility for a diverse patient population.
The commitment to quality extends to the Roxborough Memorial Hospital Radiology Department, which has made significant strides by adopting state-of-the-art imaging technologies. This advancement has equipped the department’s technologists with enhanced skills in CT calcium scoring, thereby improving screening options for patients while maintaining the esteemed American College of Radiology (ACR) certification in Ultrasound, MRI, CT, and Mammography. This underscores the hospital’s dedication to delivering high-quality imaging services.
In alignment with the Roxborough Memorial Hospital mission to enhance the patient experience, the hospital has initiated increased leadership rounding, fostering relationship-building and encouraging feedback from both staff and patients. This supportive environment elevates staff morale and translates into superior patient care. Additionally, the hospital has launched a bariatric surgery and wellness program to address rising obesity rates and associated comorbidities, ultimately aiming to improve patients’ quality of life and reduce long-term healthcare costs.
Roxborough Memorial Hospital’s dedication to quality is reflected in our stroke and STEMI care protocols, which continuously enhance patient outcomes and survival rates. The hospital has also expanded its inpatient Senior Behavioral Health Services to an offsite campus in Montgomery County, adding 15 beds to meet the growing demand for timely and effective care for older adults.
The hospital’s excellence is recognized through numerous accolades, including a consistent Leapfrog Safety Grade of “A” and recognition as a Healthgrades Five-Star Recipient for the treatment of heart failure and diabetic emergencies. The Roxborough School of Nursing’s impressive 100% pass rate on the National Council Licensure Examination for Registered Nurses since 2010 further highlights the hospital’s commitment to education and quality.
Roxborough Memorial Hospital has also been recognized with the Lown Institute Award for outstanding social responsibility, receiving an “A” grade in the Lown Institute Hospitals Index for our performance in health equity, patient outcomes, and value of care.
In addition to its medical advancements, Roxborough Memorial Hospital is deeply committed to community engagement. The hospital actively collaborates with local school districts and participates in community boards, reflecting its dedication to public health. The recent expansion of Senior Behavioral Health Services highlights the hospital’s responsiveness to community needs, providing crucial support for older adults. Over the past year, Roxborough Memorial Hospital has organized multiple community health and wellness events that attracted more than 300 attendees, offering resources for early detection, education, and preventive care. These initiatives not only build trust within the community but also promote the hospital’s brand and commitment to public health.
Despite the challenges of operating in Northwest Philadelphia, where retaining and hiring qualified clinicians can be difficult, Roxborough Memorial Hospital has successfully leveraged telehealth services. The use of telePsych with licensed mental health clinicians ensures that all patients have access to necessary mental health support, reflecting the hospital’s commitment to comprehensive care.
Recently, Roxborough Memorial Hospital’s investment in the da Vinci surgical robot has significantly enhanced surgical precision and expanded the range of minimally invasive procedures offered. This advanced technology improves visualization and dexterity for our surgeons, enabling complex procedures to be performed with greater control, potentially reducing complications and recovery time.
With a strong focus on patient-centered care and a commitment to continuous improvement, Roxborough Memorial Hospital is well-positioned to lead in delivering exceptional healthcare services.