Patient Experience Program
Your Voice Matters: Enhancing the Patient Experience at Roxborough Memorial Hospital
At Roxborough Memorial Hospital, your well-being is our top priority. We are committed to exceptional care that extends beyond medical treatment to every interaction throughout your healthcare journey. Actively listening to our patients and their families is essential for enhancing our services.
From your arrival at any of our facilities—be it the hospital, campus, or outpatient location—we strive to provide an outstanding experience. We understand that questions and concerns may arise, and we are here to support you.
Your insights are invaluable. If something feels unclear or concerning during your stay, please share it with your care team. For further discussion, our clinical leaders or unit supervisors are available to assist you in finding a resolution.
For Dedicated Support Beyond Your Immediate Care Team:
Beyond your direct care providers, our Patient Experience Representatives and Patient Experience team are always available. They are here to assist patients and families with any questions or concerns you might have – before, during, or even after receiving care – serving as a vital resource to ensure your voice is heard and your needs are addressed with compassion.
Contact Our Patient Advocates:
Administration Contact:
For urgent administrative matters, you may also reach out to the CEO’s Office:
Phone: 215-487-4245
Driving Excellence Through Your Feedback
Your insights are invaluable in shaping our services, guiding improvements from post-visit surveys to direct patient engagement, ensuring we continually refine the patient experience at Roxborough Memorial Hospital.
Post-Visit Survey
Following your stay or visit, you may receive a survey by phone or email. Please take a moment to complete it, as your responses directly inform our improvement initiatives.
Your Feedback Drives Our Improvement
We highly value your insights and encourage you to share your experiences with us. Your feedback is invaluable, helping us understand what we are doing well and identifying opportunities for growth and refinement.
Roxborough’s Experience Feedback: Improvements Inspired by You
Our dedicated patient experience program is a testament to our commitment to continuous improvement. By actively collecting patient feedback, we make meaningful changes that enhance the patient experience, from parking convenience to provider communication.
Listening to Our Patients
All Roxborough locations regularly seek direct feedback from past patients and families through our dedicated patient experience program. Our executive leaders also make rounds on patient floors to informally engage with patients and families, gaining firsthand insights into what is going well and where improvements can be made.
Putting Feedback into Practice
Your feedback directly informs both clinical and operational changes, leading to tangible improvements. We treat every piece of critical feedback as an opportunity for growth and refinement, continually refining the patient journey across Roxborough Memorial Hospital, our campus, and our outpatient facilities.
Share Your Experience
At Roxborough Memorial Hospital, we are dedicated to providing exceptional care. We value your feedback! Please scan the QR code to leave a review and share your experience with us.
